Privacy Policy

1. Overview & Our Privacy Commitment

Welcome to Infusionics ("we", "us", or "our"). This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information when you access or use https://store.infusionics.com, our web-based tools and utilities, our Progressive Web Apps (PWAs), our mobile applications, and our official browser add-ons (including the Infusionics Universal Downloader Extension).

At Infusionics, our engineering philosophy is fundamentally rooted in user privacy and data sovereignty. Unlike traditional software-as-a-service (SaaS) platforms that hoard and monetize user documents, customer invoices, and workflow files on centralized remote servers, Infusionics tools are engineered to execute tasks locally on your client hardware.

2. Local-First & Zero-Cloud Architecture

The vast majority of utilities in the Infusionics ProTools suite operate entirely inside your device's browser runtime or native application sandbox using HTML5 Web APIs, WebAssembly, and local JavaScript:

• Invoice & Estimate Maker: All customer data, line items, tax numbers, and generated PDF invoices are rendered client-side. We do not store copies of your invoices on our servers.
• Smart OCR & Document Converter: Document parsing, character recognition, and format conversions take place in-memory in your local browser sandbox.
• SVG Studio & Media Utilities: Vector rendering, raster editing, video processing, and audio recording run directly on your CPU/GPU hardware.
• Free Engineering Calculators: Concrete volume, voltage drop, margin/markup, and QR code generations are calculated locally in your browser with zero server transmission.

3. Information We Collect

We only collect information that is strictly necessary to deliver our services, process software licenses, and provide technical support:

A. Information You Voluntarily Provide

• Order Details: When you purchase an individual tool or the Master Pass, we collect your contact email address, name, and billing country to issue your digital license and transaction receipt.
• Support Requests: If you reach out to our helpdesk at support@infusionics.com, we keep a record of your communication to resolve your inquiry.
• Trial Activations: If you request a 30-day trial, your email address is used to deliver activation instructions and product tutorials.

B. Technical & Diagnostic Logs

When you browse store.infusionics.com, our web servers automatically log standard technical telemetry necessary for infrastructure security, network routing, and DDoS prevention:

• IP address (anonymized/truncated where feasible)
• Browser user-agent, operating system, and screen resolution
• Referrer URLs, date/time stamps, and request response codes

4. Browser Extensions & Mobile Applications Policy

This section specifically details our privacy standards for products distributed via the Chrome Web Store, Microsoft Edge Add-ons, AppSumo Marketplace, and mobile application packages:

A. Permissions & Purpose Specification

The Infusionics Universal Downloader Extension and related add-ons request only the minimum declarative permissions required to function:

• activeTab / contextMenus: Used strictly when you explicitly invoke the extension to detect downloadable media on the active webpage you are viewing.
• downloads: Used solely to trigger and save the media file you requested to your device's local "Downloads" folder.
• storage: Used strictly to save your local UI preferences (such as preferred download resolution or theme mode).

B. Chrome Web Store & Edge Add-ons Compliance

• Zero Browsing History Tracking: We do NOT log, record, transmit, or monitor your web browsing history, bookmarks, or web searches.
• No Ad Injection or Code Tampering: Our extensions contain zero third-party adware, analytics beacons, affiliate link replacers, or external code injection.
• Single Purpose: Our extension performs exclusively the functionality disclosed in its listing: downloading accessible media upon user instruction.

5. Payment & Financial Data Handling

Infusionics does NOT collect, handle, or store your credit card numbers, debit card PINs, or banking credentials. All financial transactions are processed through world-class, PCI-DSS Level 1 certified third-party payment gateways:

• PayPal: When checking out via PayPal, transactions are governed by the PayPal Privacy Statement.
• Merchant of Record Gateways (Paddle / LemonSqueezy / Stripe / Payoneer): For digital software checkout and global tax/VAT compliance, transactions are processed securely under their respective PCI-compliant encryption standards.

We receive only transaction confirmation metadata from these gateways (such as Order ID, payment status, customer email, and product SKU) to generate your license key and honor our 30-Day Money-Back Guarantee.

6. Cookies & Client-Side Storage

We do NOT use intrusive cross-site tracking cookies or third-party behavioral advertising pixels (e.g. Facebook Pixel). We use lightweight, functional client-side storage mechanisms:

• Local Storage (localStorage / IndexedDB): Used by tools to save your in-progress work locally (e.g. your active invoice draft or preferred calculator unit system) so you do not lose progress if you refresh the page.
• Session Cookies: Used for language selection preferences and shopping cart state across store.infusionics.com.

7. Zero-Sale & Third-Party Disclosure Policy

Infusionics has never sold personal information, and we will never sell personal information. We do not participate in data broker marketplaces or ad exchanges.

We only share data with service providers when strictly required for operational fulfillment:

• Infrastructure Hosting: Cloudflare and certified web hosting partners that provide secure HTTPS delivery, DNS, and DDoS mitigation.
• Transactional Email: SMTP gateways used solely to email your receipt, license key, or requested trial information.
• Legal Obligations: In rare cases where disclosure is mandated by law, court subpoena, or to protect the safety and intellectual property of Infusionics.

8. International Rights (GDPR & CCPA/CPRA)

Regardless of where you reside, we extend full data privacy rights to all users globally:

A. European Union (GDPR) & UK Rights

• Right to Access: You may request a copy of any personal data we hold associated with your purchase email.
• Right to Rectification: You may request corrections to inaccurate contact or licensing records.
• Right to Erasure ("Right to be Forgotten"): You may request permanent deletion of your customer profile and purchase history.
• Right to Portability: You may request an export of your transactional data in machine-readable JSON format.

B. California Consumer Privacy Act (CCPA / CPRA)

Under the CCPA, California residents are entitled to notice regarding the categories of personal information collected. We do not sell your personal information. To exercise your "Right to Know" or "Right to Delete", email our Privacy Team at privacy@infusionics.com.

9. Data Security & Retention Schedules

We protect all data transmissions with 256-bit SSL/TLS encryption. Our servers employ strict access controls, multi-factor authentication, and automated security patches.

Retention Period: We retain order confirmation records only as long as necessary to provide ongoing license verification, fulfill warranty commitments under our 30-day refund policy, and comply with tax and statutory accounting regulations.

10. Contact Us & Data Protection Officer

If you have questions, feedback, or requests regarding this Privacy Policy or your personal information, please contact our dedicated Privacy & Security Office: